If you received a damaged item or your order is incorrect, please report the issue HERE within 60 days of order delivery. Please make sure to fill out all fields, including clear photos of the issue in the case of a damaged item. If the damage affects the playability of a music item, please include a video of the music item playing as well.
Please note that we will often require the defective or wrong item to be sent back. Our team will get back to you with the next steps and a return label when necessary.
We ship our vinyl and posters in custom-made, sturdy mailers and poster tubes. Unfortunately, slight damage can occur with these items while in transit. We are unable to issue replacements or refunds for minor cosmetic damage such as creases, bends, split inserts, dings, etc.
Please note that all claims must be made within 60 days of the order delivery date.