Pre-order items are items that are purchased prior to their production. A pre-order means you have reserved that item and it will be shipped to you once it is complete. A standard pre-order timeline is anywhere between 2-12 weeks (unless a release date is specified). Please refer to the product page for more information and shipping timelines. Orders with multiple items containing a pre-order item will not ship until all items have completed production. Pre-orders are charged at the time of purchase.
To check on the current status of your order, you can utilize THIS TOOL. If your order is on pre-order, the status will show as "in production" until your order ships. You will not receive tracking information until your order has shipped from our facility.
The information you see on this tool will update as your order moves from production to shipping. When your order ships from our warehouse, the tracking link will show in the results. Please note that all items are custom made, and any pre-order estimate is subject to production or shipping delays. We appreciate your patience and will do our best to send updates via email if your order is delayed beyond the initial estimate.
You are able to cancel your pre-order or update the shipping address up until production is complete and your order is processed for shipping. Please click the links below to request and our team will confirm via email as soon as possible.