International Shipping Information

We ship to many countries around the world. Please note that all orders ship from the U.S., so international orders will take longer to arrive. The timeframe we provide is an estimate, as we can never guarantee a delivery date for international packages due to customs and other delays out of our control.

All international orders are shipped via DHL International. DHL carries the order for the majority of transit, and once it arrives in your country, they will hand the package over to your local postal carrier, which handles the final delivery.

Once an order leaves our facility, we no longer have control over the delivery process and are unable to make changes to your address (and typically, the postal carrier is unable to as well). If your package is marked delivered, and you do not have it or your post office has not updated tracking once it gets to your country, we require that you reach out to your local postal service for further information before contacting us.

Some countries will charge a customs fee for international orders before delivery. We do everything on our end to declare the necessary information to ensure that there is no added customs charge when it arrives in your country. Most of our packages ship without any additional fees or charges, but each country has a unique customs process and we are not responsible for any additional fees. 

Taxes & Import Duties

Import duty is a tax collected on imports and some exports by a country's customs authorities. A good's value will usually dictate the import duty. Depending on the context, import duty may also be known as a customs duty, tariff, import tax, or import tariff.

While the cost of shipment for your package is included in your order total, you may be subject to taxes/import duties for your package upon arrival to your destination country. We are not able to cover additional costs in order for you to receive your package once it arrives at customs.

We do everything on our end to declare the proper customs information (value, items, weight, material) to ensure that there is no added customs charge when your order arrives in your country. Most of our packages ship without any additional fees or charges, but each country has a unique customs process and occasionally random packages will be pulled for inspection. We cannot control if your order gets pulled and there are additional fees during the customs process in your country. We do our due diligence to prevent this from happening, but unfortunately, we are not in control of each order and it is up to your country's postal service how your order is handled. We recommend speaking with your local postal service or country's customs office if you have any specific questions regarding your country's customs process.

Shipping Bans

We depend on our carriers to deliver our international orders. Unfortunately, there are certain countries where our shipping services are not available. 

Click HERE to view the full list of countries where we are unable to ship at this time. If there is an "X" under the first column (Parcel International Standard/Packet Plus International), that means that we are unable to ship to that country currently. 

If you are shipping an order to one of these countries, we can hold the order until the shipping ban is lifted, update the shipping address to another country that is not on this list, or cancel and refund the order in full. If we do not hear back, we will continue to hold onto the order until the ban is lifted.

If the shipping ban is not lifted within 3-6 months and we do not hear back via email to confirm how you would like to proceed, we will cancel and refund your order in full.

We apologize for any inconvenience.